311 CRM Platform for City Service Request Tracking and Management Civita App #311crm is a digital platform used by local governments to manage #nonemergency #servicerequests from residents. The system records requests such as potholes, streetlight issues, waste collection, and other #community concerns. Requests are routed to the appropriate city departments for tracking and resolution. City staff can monitor request status, maintain service records, and respond more effectively. https://tinyurl.com/457amb2j